Award-winning Memory Care Communities in San Diego
St. Paul’s Senior Services offers two Reflections Memory Care Communities: St. Paul’s Plaza in Otay Ranch, Chula Vista, and The Villa on Bankers Hill. We are very proud of our Reflections program and encourage you to read below which speak to our staff training, our Pillars of Care and the REFLECT model by which we have built our entire memory care philosophy.
What makes Reflections unique?
It is the focus on our residents’ abilities, not their disability. This type of thinking focuses on the joys of life, because those with memory impairment continue to have beautiful and joyous moments.
It’s our job to help them, and you, learn how to have these moments often, every day. Every senior is different; by focusing on their specific abilities we give them independence which in turn gives them purpose, self-esteem and choice.
Our team of memory care experts joined together to establish San Diego’s award-winning Reflections Program. This unique program includes two concepts:
- REFLECT Model of Care - a way of life we passionately live by.
- Pillars of Care - where we break down the aspects of residency into four key areas, resulting in complete wraparound care.
Reflections, the program you’ve been dreaming of for your loved one.
The Reflect Model of Care is a way of life in our Reflections communities. It’s the culture by which we live. All St. Paul’s employees are trained on this concept, and we encourage families and guests to learn it too. It’s a culture we insist our residents live within, where they are heard, respected, comforted and loved.
- Respect and honor everyone
- Empathize and understand with grace
- Fulfill our promise of exceptional care
- Listen and acknowledge with compassion
- Engage with enthusiasm and impactful activities
- Comfort and console with love
- Trust and support one another
Pillars of Care
St. Paul’s Reflections leadership includes experts in cognitive therapies, activities, medical care and communications. Armed with this diverse set of skills, we have developed our “Pillars of Care.”
Each “Pillar” focuses on an important aspect of care for those with memory impairment. We build training programs and education for staff and family around each pillar.
Compassionate Transitioning
Smell the roses, enjoy the garden, and listen to the music.
Our Reflections communities smell and feel like home. Aromatherapy spreads calming scents and relaxing music helps new residents feel welcome.
Let them relax while you complete their resident biography. To help with this transition, we want to know everything! Did she have a career? What are her hobbies? What makes her laugh? What’s her favorite food? What brings her joy? Does she love music? We’ll create a custom playlist just for her.
We want her to feel like family, because she is family.
With a personal profile, our team will relate specifically to her. It’s fun for us, reassuring for you, and a joy for mom (or dad!).
Personal profiles help us achieve a compassionate transition for your family member so you can feel comforted knowing we’ve got this!
Having a loved one with memory impairment is difficult. We understand that, so we are here to guide and support you. We host weekly family support groups compliments of Alzheimer’s San Diego, and can recommend various resources to help you. We also have an on-site Chaplain who will provide any support you desire.
Families tell us they love our custom communication plan where we update you as regularly as you desire on dad’s progress. We will also tell you about planned events and encourage you to attend as your schedule allows. We often have family members who enjoy joining in on activities or sharing a meal. You are always welcome.
Your loved one is family to us, and so are you. The more confident you are in the care your parent receives, the more you can relax and enjoy your family relationships. So please tell us the type of communication you would welcome so we can be sure to keep you as involved as you desire.
Our community features private dining areas for family events and kitchens if the chef of the family wants to come and cook dad’s favorite meal!
High Quality Caregiver Standards
Finally, you’ve found a care community that walks their talk with high quality employees who delight in being dad’s friend, entertainer and yes, caregiver.
We know it can be difficult handing the reins over to us, but know our caregivers and activity teams love spending time with your dad. You get to be the daughter again, we take care of everything else.
Our training programs ensure staff are up-to-date on the latest techniques for working with memory impaired seniors. We have access to the latest concepts in interaction, entertainment and communication.
Of course employees go through rigorous background checks and are drug tested, and maintain their licenses by participating in topical training sessions that keep them current in all aspects of senior care. Certified staff are on site 24/7. We want Dad to have the best, so we pick the best employees and we reward them so we have low staff turnover.
